Terms of sale

1. Who We Are

Why Can’t I Let Go? is an independent digital publishing brand operated by SANbonnect. All products, frameworks, and recordings are authored and created by Roxanne Sage. For all customer support, order inquiries, or legal notices, email: roxanne@whycantiletgo.com.

By completing a purchase on whycantiletgo.com, you agree to these Terms of Sale. You must be at least 18 years old to purchase.

2. What You Are Buying

• Why Can’t I Let Go? Recovery Kit ($47 USD): Six downloadable PDF tools: Start Here, The 30-Day Recovery Workbook, The Pocket Book: The Night Desk, The Emergency Field Guide, The 12 Mental Traps, and Master Trackers. The Tracker is a fillable PDF for Adobe Acrobat Reader and can also be printed on paper.
• 30-Day Guided Audio Companion (Optional Add-On, $12 USD): 30 downloadable audio sessions (MP3 format) playable on your own device.

Technical Requirements: A device capable of opening PDF files and playing audio files.

3. Prices, Taxes & Payment via PayPal

All prices are listed in US Dollars (USD) and are one-time payments. There are no recurring fees or automatic subscriptions.

Payments are securely processed through PayPal and our checkout provider, Systeme.io. When you pay, your transaction is protected by PayPal's encrypted security. If you purchase in another currency, PayPal converts the amount according to its standard currency conversion rates. We do not receive or store your card or bank account details.

Where applicable, local taxes (VAT/GST/sales tax) are calculated and displayed at checkout.

4. Instant Digital Delivery

Your download links are sent automatically to the email address you provide at checkout within minutes of payment confirmation. If your delivery email does not arrive within 15 minutes, check your spam/junk folder, then contact roxanne@whycantiletgo.com and we will resend your files immediately.

5. Cancellations & All-Sales-Final Policy

Because digital files are delivered immediately upon purchase and cannot be physically returned or revoked, all sales are final and non-refundable once download links have been delivered.

• European Union & United Kingdom Statutory Waiver: Under EU Directive 2011/83/EU Article 16(m) and the UK Consumer Contracts Regulations 2013 (Regulation 37), the statutory 14-day right of withdrawal / cancellation does not apply to digital content supplied immediately with your consent. By completing your purchase, you expressly consent to immediate digital delivery and acknowledge that you waive your 14-day statutory cancellation right once download links are provided.
• Worldwide Policy: Outside the EU/UK, all sales are strictly final upon delivery.

6. Technical Defect & Replacement Guarantee

If any file is damaged, missing pages, corrupt, or will not open properly:

1. Email roxanne@whycantiletgo.com with your order details and a description of the issue.
2. We will provide verified, working replacement files within 48 business hours.
3. If we are unable to provide working digital files after technical support, you will receive a full refund via PayPal for the affected product.

7. Intellectual Property & Personal License

All text, exercises, concepts, illustrations, audio recordings, and brand marks are the exclusive intellectual property of SANbonnect.

Your purchase grants you a single-user, non-exclusive, non-transferable, personal license to download, read, print, and use the materials for your individual recovery.

Strictly Prohibited:

• Resale & Redistribution: You may not resell, upload to file-sharing networks, share in online groups, or distribute the files to others.
• Coaching & Clinical Use: Therapists, counselors, and coaches may not distribute, print, or assign these materials to paying clients or group programs without an express written Commercial License from SANbonnect.
• Derivative Works: You may not rewrite, adapt, or extract exercises from this kit to create competing products, courses, or publications.
• AI Training: You may not upload, feed, or input any part of these materials into artificial intelligence models, Large Language Models (LLMs), or machine learning databases.

Unauthorized distribution violates international copyright laws and will result in immediate termination of access and potential statutory damages.

8. Not Medical or Psychological Therapy

Why Can’t I Let Go? is an educational self-guided workbook and audio kit. Roxanne Sage is an author, not a licensed therapist, psychologist, or medical doctor.

These materials do not constitute psychological counseling, medical diagnosis, or crisis treatment. If you are in crisis or having thoughts of self-harm, please reach out to a professional helpline:

• US & Canada: Call or text 988
• United Kingdom: Call 116 123 (Samaritans)
• Australia: Call 13 11 14 (Lifeline)
• International: Visit findahelpline.com for free, confidential 24/7 support.

9. Limitation of Liability

To the maximum extent permitted by law, SANbonnect and Roxanne Sage shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the products. Our total liability for any claim shall not exceed the amount you paid for the product.

10. Governing Law

These terms are governed by the laws of SANbonnect's jurisdiction of registration, while recognizing any mandatory, non-waivable consumer protections applicable in your country of residence.