Privacy policy
1. Who We Are & Data Controller
Why Can’t I Let Go? is operated by SANbonnect, the data controller for your personal information. Author: Roxanne Sage. For any privacy requests or data inquiries, contact: roxanne@whycantiletgo.com.
2. Information We Collect
We collect only the bare minimum required to deliver your files and comply with tax law:
- Order Information: Your name, email address, country, transaction date, and PayPal transaction reference.
- Email Subscription: Your email address if you voluntarily sign up for our weekly letter or free sample. You can unsubscribe at any time with one click.
- Direct Support: Your email address and message history if you write to us for download help.
- Anonymous Technical Data: Basic, non-identifying browser type, device type, and referral source to ensure the website runs properly.
3. What We Never Collect or Store
- Your Journaling & Reflections: Everything you write in the 30-Day Workbook or Trackers remains 100% private on your own device. We never see or store your journal entries.
- Your Quiz Answers: The interactive quiz runs entirely inside your browser session and is not sent to our database.
- Your Financial Details: All payment processing occurs on PayPal's secure servers. We never see or store your credit card, debit card, or bank account details.
4. How We Use Your Data & Legal Basis
- Contract Fulfillment: To deliver your digital download links and send purchase receipts.
- Legal Compliance: To retain transaction records for financial reporting and tax obligations.
- Consent: To send the weekly letter or free samples when you voluntarily subscribe.
- Legitimate Interests: To prevent fraud and resolve payment disputes through PayPal.
5. Third-Party Service Providers
We share data only with essential infrastructure partners:
- PayPal: Encrypted payment processing.
- Systeme.io: Checkout management, automated file delivery, and email dispatches.
- Cloudflare / Netlify: Secure web hosting via encrypted HTTPS.
We never sell, rent, or trade your personal information to data brokers or third-party advertisers.
6. Cookies
We do not use advertising or cross-site tracking cookies. The website uses minimal browser storage only to remember functional preferences (such as pausing animations).
7. Data Retention
- Transaction & Tax Records: Kept for up to 7 years to satisfy accounting and tax audit rules.
- Email List: Kept until you click "Unsubscribe" or request removal.
- Support Emails: Kept for up to 2 years to assist with re-download requests.
8. Your Global Privacy Rights
Under GDPR, UK GDPR, CCPA, and international data laws, you have the right to access, correct, or request the deletion of your personal data, or withdraw consent to emails at any time.
To exercise these rights, email: roxanne@whycantiletgo.com. Requests are processed within 30 days at no cost.
9. Age Restriction
This service is intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from minors.
10. Contact
For any questions regarding your data:
Email: roxanne@whycantiletgo.com
Operator: SANbonnect